Friday, September 23, 2005
My Woes
I know you don’t want to hear my daily woes. Before blogging I foreswore the diary model. But it has been awhile since I posted and I’ve got to put blame where it belongs.
It’s all SBC’s fault.
Let me provide one of many illustrative examples:
‘Mouse: I’m calling about my DSL order which I placed ten days ago.
SBC: What DSL order?
‘Mouse: The one I placed under confirmation number XXX on… September 9. Actually it was 11 days.
SBC: Oh, I see it right here. It wasn’t entered into the system.
‘Mouse: Um, do you think you can do anything about it?
SBC: I’ll put it right in. If you don’t have it in ten or 12 days, call us.
‘Mouse: Aaaaaaarrrrrrrrggggghhhhh!
Update. They then promptly shipped my DSL modem and it’s now plugged in. Of course I’m informed that the computer cannot flip the switch to turn on my service for ten days.
‘Mouse: Why will it take ten days to turn on service?
SBC: It’s done by computer.
‘Mouse: Aren’t computers pretty quick at flipping switches? Can’t you expedite this somehow?
SBC: Oh, we only expedite when we’ve made mistakes.
‘Mouse: Wasn’t failing to type in the order for eleven days a mistake?
SBC: No.
‘Mouse: (whimper)